Customer Testimonials
Biomek NGeniuS Next Generation Library Prep System
Customer feedback is a crucial component in our product development. We collected >300 customer comments to identify customer pain points during the development of Biomek NGeniuS. The instrument reflects customer needs for improved error reduction with less hands-on time and improved ease of use and flexibility. We continually strive for ongoing partnerships with our customers to pressure-test our products so that we meet the high standards of our customers."I can’t overstate how limiting most automated library preparation systems are for most users; when people get to use this instrument, they will never believe me how easy it is to set up and run." – Tony O’Grady, Chief Medical Scientist at Royal College of Surgeons, Ireland.
"This instrument is a real milestone in small-scale NGS systems." – Per Hoffman, Laboratory Director at Life and Brain Center, Germany.
“Considering this was my first time to use the software, I found it very intuitive and easy to use. I was impressed with how little data and time input is required from the user to set up a run.” – Rob Cummins, Senior Medical Scientist at Royal College of Surgeons, Ireland.
“Since this is the first time I have worked with the system I didn't have to do much poking around to figure out how everything worked, and I never felt ‘lost.’" – Laboratory Technician at a major children’s hospital.
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